About Voyagers Zambia
Voyagers® is a Zambian travel company providing turnkey travel solutions from eight key office locations.
Voyagers® Zambia provides technology-driven travel services, while maintaining personalised customer service based on our established roots and relationships.
We are able to deliver a comprehensive range of travel services to our customers as Voyagers has developed knowledge and competence in the travel industry. We are the leading professional travel services provider in the region, combining Zambia’s top travel agency, tour operator, and car hire company.
A high proportion of Zambia’s key businesses, including a substantial number of multinational companies based in Zambia, have chosen to rely on Voyagers for the organisation and delivery of a comprehensive range of business and leisure travel services, conferences, meetings, and events.
Travel Management Company (TMC)
Travel management services is a core competence of Voyagers Zambia.
As a leading TMC, we will help to design, implement and control the travel policy for your business. This service provided by Voyagers Zambia will deliver efficiencies, cost savings, and adherence to policy. The travel policy will be designed with Voyagers to keep your people safe, on budget, and where you need them to be. Travel experts will ensure peace of mind by offering a 24/7 after-hours emergency service. Travel technology facilitates an efficient, policy-driven travel planning and approval process through our online booking tool. Physical offices across the country mean effective in-person support can be provided by Voyagers team members when required. By focusing on your business’ purchasing and leveraging, Voyagers’ own volumes and commercial terms with suppliers can be improved. Please feel free to contact us to discuss your travel program.
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(Destination Management Company)
Let Voyagers drive your inbound business in Zambia. We provide comprehensive ground handling, transport, and meet-and-greet services across all major airports in Zambia. We also have an excellent FIT (flexible independent travel) department that aims to provide our clients with a custom package that best suits their needs. Our range of suppliers and geographic footprint within Zambia means peace of mind and service continuity are unrivalled. We pride ourselves in being the best in the business and will partner with you to meet the wants and needs of you and your customers.
Visit Zambia DMC
Voyagers Rentals Limited is our sister company that is part of the Europcar Franchise Network. We offer car rental in 140 countries outbound and within Zambia itself. Let Voyagers Rentals Limited be Your Zambian Mobility Partner.
Visit Europcar Zambia
Marion Gatchell, Howard Gatchell, and Grant Gatchell are the directors for Voyagers Zambia Limited. They offer a great wealth of knowledge in travel management, accounts, and general business management.
In the late 1980s, Marion was a highly successful travel consultant and manager with over a decade of experience in the Zambian travel industry and at this stage having worked for TG Travel, Steve Blagus and Bonar Travel. In fact, Marion’s travel roots go further back to when her father, George Jerrard, and Howard’s father, Doug Gatchell, started an airline based in Ndola called Zamair which ran 13 aircrafts across Zambia. This platform served as a base for Marion, and also a ‘Round the World’ ticket when she was 21 ignited a lifelong passion for travel and discovery that found expression in Voyagers.
Howard Gatchell FCA is a qualified chartered accountant and has extensive business experience in Zambia and the region; in the early seventies Howard ran several businesses before selling them and joining Lonrho, a London based Plc. Whilst at Lonrho, Howard ran Teal Record Company and Vitratex Paints Ltd before heading up the Lonrho Brewing Division which included National Breweries and Northern Breweries in Zambia and Chibuku Products in Malawi. In 1998 Howard sold the Brewing Division to South African Breweries and joined Voyagers® full time in 2000 initially working mainly in the car rental side of the business.
Grant Gatchell is a qualified accountant and a director and shareholder of a number of companies including Voyagers Rentals, Voyagers Limited, Rutland Limited, Zamair as well as African Insurance Brokers.
Grant has played a key role in the development and growth of the Voyagers Group of companies into Zambia’s leading travel agency and car rental organisation with a specific focus on corporate strategy, marketing, ICT and general management.
Whilst not a formal group of companies, the entities all share common shareholders and directors who are all citizens or residents of Zambia. This group has allowed for a fusion of hard work, dedication to client service, endurance, and collective endeavour. The directors comprise of individuals with many decades of experience in Zambian business having worked for entities such as First Quantum Minerals, Lonrho, and Aon Corporation. Professionally diverse, the directors of this group of companies have, amongst other qualifications, tertiary qualifications in accountancy, law, and insurance.
Voyagers Zambia offices are located in six key cities: Lusaka, Ndola, Kitwe, Livingstone, Chingola, and Solwezi.
Voyagers Rentals Limited (Europcar Zambia) offices are present at all major airports in the country:
Kenneth Kaunda International Airport in Lusaka, Simon Mwansa Kapwepwe International Airport in Ndola, Harry Mwaanga Nkumbula International Airport in Livingstone and Solwezi Airport.
Voyagers Zambia works with the top suppliers in Zambia, from picturesque lodges in South Luangwa, Kafue and Lower Zambezi National Parks (all with a wide variety of activities), to the beautiful hotels and resorts in Livingstone and around the Victoria Falls, as well as luxurious hotels in Lusaka and the Copperbelt. Some of these top suppliers include: Mfuwe Lodge, Protea Hotels by Marriot, Royal Zambezi Lodge, AVANI Victoria Falls Resort, Green Safaris Zambia Limited, Southern Sun Ridgeway, The Urban Ndola, Baines River Camp, Taj Pamodzi Hotel, Neelkanth Sarovar Premiere, Garden Court Kitwe, Crossroads Lodges and many more. Through our business relationships with these suppliers, we can offer you the best rates and the most amazing deals.
Feel free to ask us about flights and holiday packages within and outside Zambia.
Voyagers Zambia has been recognised by various airlines. The following are just some of the awards we have received over the years:
SOUTH AFRICAN AIRWAYS
Top Producer Zambia 2019
Top Partner Zambia 2019
Top Producer Zambia 2019
Diamond Award 2019
Top Producer Zambia 2019
Best Customer Service Agent 2019
Highest Flown Revenue 2019
Top 5 for Sub Saharan Region 2014 – 2019
Award of Excellence 2016 - 2018
Certificate of Achievement 2018
Best Selling Agency 2017
Recognition of support of Rwandair 2015/2016
Cathay Pacific Airways for Top Revenue Supporter 2010
Best Selling Agent 2004-2005
These various awards emphasise our dedication to high-quality work, the desire to consistently provide excellent services, and our commitment to meeting the needs of our clients; making us your reliable travel partner.
Voyagers Zambia works closely with various entities in the travel industry to ensure that clients get high quality services.
Our Place in Zambia
Established in 1987 by Marion Gatchell, Voyagers Zambia has been providing expert travel services to Zambian and international clients for 35 years.
Voyagers® started to offer incoming tours late in the 1980s, becoming one of the first Zambian firms to visit the World Travel Market in London and working with many of the safari industry start-ups at the time, including Norman Carr Safaris, Tongabezi and Robin Pope Safaris.
In 1995 Voyagers® Rentals was started with a single car to provide car hire services. Voyagers® Rentals has grown steadily since then and now offers a wide range of vehicles and locations throughout Zambia. Voyagers® Rentals held the franchise for Imperial in Zambia for many years before becoming the Europcar franchisee for Zambia.
Voyagers® quickly expanded beyond its Ndola base and moved from being a ticketing agency to include incoming tours and holidays. Operating offices now include Chingola, Lusaka, Kitwe, Solwezi and Livingstone.
As Voyagers® has grown it has remained close to its family roots and values. We have an extremely low rate of staff turnover and pride ourselves on the long-term relationships that we have built with clients, suppliers, staff and the communities in which we operate in. We are proud of our Zambian heritage and our contribution to the tourism industry and the country as a whole.
Voyagers® group comprises of 120 employees and is one of Zambia’s leading firms. We are proud of our reputation for our integrity, honesty, and high standards.
Our core values
- Customer Satisfaction: Striving to prioritise the requirements of our clients and offering exceptional service.
- Commitment to Excellence: Our commitment to providing the best possible service.
- Responsible Customer Service: Our commitment to maintaining a long-term, mutually beneficial business relationship guides every interaction we have with our clients.
- Getting Creative: To give each transaction its own individual treatment in order to provide solutions that may go beyond conventional thinking and help our clients get the best results.
- Reliability: Demonstrating the level of dependability necessary to earn our clients' trust.
Voyagers® is constantly embarking on exciting new programs.
We continually upgrade our software and customer service infrastructure to improve client information access and dramatically improve the technology that facilitates communication between ourselves and our valued clients. We are very excited by our new Voyagers® Orange and our corporate self-booking tool, Nova.
Innovation extends to newly released supplier interfaces and marketing support enabling suppliers to manage their offering online through us. We also offer customer and supplier support which includes accounting interfaces, detailed reporting, travel management and expenditure optimisation.
Our destination management team are building up and extending their operations into new market segments that will support those organising conferences and events in Zambia, offer new and exciting tour products and opening up previously difficult to reach areas of the country.
Voyagers® Rentals has expanded its support of tourists and travellers through its new roadside assistance membership program – www.RZAM.co.
Voyagers® promise: we will continue to put our clients first, bringing you the best that Zambia and the rest of the world offers at the best prices and with as many options as you need.
Voyagers® has been involved in many sustainability projects that we are extremely proud of. Our tree-planting initiative has been our biggest project. We are in the process of planting trees along our head office road in Ndola, Arusha Street, to make it look like the avenue it used to be many years go.
Another tree-planting project we are actively involved in is planting trees at our Lusaka office at The Grove, with the help of Trees for Zambia. They came out to identify what trees we already have onsite and then advised on some other indigenous trees that we could plant. We purchased and planted 21 trees so far and will plant more when the rains start. Voyagers® are also going to plant fruit trees to encourage birdlife but also to provide fruit for the staff. At the moment we have some avocado trees that staff have planted from seed. It is important to also note that out offices at The Grove are off grid – they are solar powered and the water is borehole.
Voyagers® is trying to preserve as much of the natural bush as possible and because of that, we obviously have a number of snakes around so we ran a snake awareness course for the staff to help them understand that we do not need to kill snakes, but rather we can relocate them. Read our blog post to see the latest snake that we caught.
Our place in the Zambian tourism industry
Voyagers® is in many ways a unique Zambian company – we are not tied to any one lodge or camp – we are an independent travel advisor and we are proud of our professionalism. Our senior management team shares over 100 years of Zambian travel experience between them. We aim to make the whole of the Zambian tourist experience open to the world, tailoring our products to maximise value and experience for our clients. We originate from all over Zambia – our team members come from across the country and with offices in: Livingstone, Lusaka, Lusaka Airport, Ndola, Ndola Airport, Chingola, Solwezi and Kitwe. We have the widest geographical footprint of any travel company in Zambia.
All of this gives us the perspective to offer the best of Zambia with an unbiased standpoint. Whilst we are independent of any other property or company we have been a key player in the development of in the Zambian tourism scene, we work closely with every major provider of accommodation and activities in the country. We are proud of our association with other service providers and our consistent support of the government’s efforts to develop the industry.